Shipping Policies
Processing Time:
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided based on the shipping option selected.
Shipment Confirmation & Order Tracking:
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
Sappiens is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
Sappiens is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Us:
If you have any questions or concerns regarding our shipping policy, please contact us via Instagram DM @sappiens_tm.